Spotify may ask Family members to verify address via QR code
Members may be asked to prove again that they live at the same address as the primary subscriber.
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Spotify may ask Premium Family members to verify their home address via a QR code. According to user reports, some members are receiving such a request to confirm that they live at the same address as the primary subscriber.
Spotify states in its own help centre that it may ask members of a Family subscription to verify their address. According to the company, the check is carried out via a QR code that the user must scan with another device.
The Family subscription is intended for people who live at the same address. Spotify states this condition in its subscription rules. The address verification is intended to check whether members meet that requirement.
According to reports from users and tech media, the QR code changes regularly. The code therefore has to be used at the time of verification. It is not yet clear how widely the checks are being rolled out or in which countries.
According to Spotify, anyone unable or unwilling to verify can choose a different subscription. Reports of a possible twelve-month block concern rejoining a Family or Duo plan, not a general block from Spotify itself.
The measure is part of a broader fight against sharing subscriptions outside the household. For users, this may mean less scope for informally sharing a subscription with friends. For Spotify, stricter checks could increase revenue per paying user, but may also lead to cancellations or complaints about privacy and incorrect address checks.
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The essence of the QR check is set out in Spotify’s own documentation. Details about the rollout and possible blocks have been confirmed only to a limited extent and are phrased cautiously.
- confirmed Spotify may ask Family members to verify their home address via a QR code. — This is stated in Spotify’s official help centre. source
- confirmed Family members must live at the same address. — Spotify states this condition on the subscription page. source
- uncertain Failure to complete verification may affect participation in a new Family or Duo plan. — This comes from user reports and has not been fully confirmed by Spotify. source
Editor's note
Spotify confirms the address verification. The exact rollout, frequency of checks and consequences for individual users are not fully public; user reports have therefore been attributed as such.Sources
- Address and verification for Family plan — Spotify Support
- Premium Family — Spotify
- Spotify Family Plan crackdown? — Reddit