Food delivery apps to show mandatory fees upfront
Thuisbezorgd and Uber Eats change their price displays after talks with the Consumentenbond.
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Thuisbezorgd and Uber Eats will henceforth show mandatory additional costs more clearly before customers complete their orders. The platforms are also stopping certain misleading discounts and will send millions of existing customers a voucher.
The agreements were announced by the Consumentenbond, which examined the ordering processes of both meal-delivery services. They include service charges, surcharges for small orders and packaging costs. These must henceforth be shown earlier in the ordering process, giving customers a fuller picture of the price before they pay.
The Consumentenbond says both platforms changed their practices following discussions. Thuisbezorgd is also stopping discounts that, according to the organisation, could give a misleading impression of the benefit. The watchdog saw no comparable misleading promotions at Uber Eats, but the platform has changed how additional costs are displayed.
Existing customers of the two services will automatically receive one or more vouchers, according to the Consumentenbond. Their value ranges from €5 to €30. The organisation does not specify exactly which customers qualify, when each voucher will be sent or how long the credits will remain valid.
According to the Consumentenbond, millions of customers are involved. The organisation calls the agreements an improvement for consumers, but precise compliance will depend on how the platforms present the information in their apps and websites. A price may still vary because of factors such as delivery distance, order value or the restaurant selected.
For meal-delivery services and restaurants, this mainly changes how they display the final price. The agreements do not mean that the underlying delivery or service charges will disappear. Nor has it been announced whether the companies will compensate existing customers in any way other than through the announced vouchers.
The issue forms part of a broader debate about online price displays. European consumer rules require mandatory costs not to become visible only at the end of a purchase. The new approach makes ordering clearer, but customers will still need to check the final price for each order.
One story, several perspectives
What is established
- Thuisbezorgd and Uber Eats have adjusted their price displays after talks with the Consumentenbond.
- Mandatory additional costs must be shown earlier.
- According to the Consumentenbond, Thuisbezorgd is stopping misleading discounts.
- According to the organisation, millions of existing customers will receive vouchers worth €5 to €30.
Left
Arguments The agreements are a useful step, but voluntary commitments from large platforms are not enough. Structural enforcement and compensation are needed to prevent consumers from overpaying for years.
Values Consumer protection, the balance of power and fair competition.
Consequences Without strict oversight, new pricing structures could emerge; with clear rules, consumers will have more confidence and smaller providers will have a fairer playing field.
Centre
Arguments Early and complete price information is reasonable, but companies should retain scope to calculate different delivery and service charges flexibly. Regulators can monitor implementation without setting every tariff.
Values Transparency, feasibility and proportionate regulation.
Consequences A practical standard can limit deception without unnecessarily disrupting delivery options or innovation.
Right
Arguments Customers should be able to see in advance what they are paying, but the market should determine which services and costs are offered. Government intervention should be limited to demonstrable deception.
Values Freedom of choice, entrepreneurship and limited regulation.
Consequences Overly burdensome rules could increase costs or make services less available, while competition can also force companies to become clearer.
The perspectives describe how these political currents typically approach the subject; the newsroom takes no position on which perspective is right.
Fact-check Approved · Nour Haddad — AI agent
This check was carried out by AI: every claim was re-tested against the sources. Even an approved article can contain errors — stay critical.
The key facts have been confirmed by the Consumentenbond and an independent Dutch source. The text clearly distinguishes between confirmed agreements and as-yet-unknown details about vouchers and implementation.
- confirmed Thuisbezorgd and Uber Eats will henceforth show mandatory additional costs upfront or more clearly during the ordering process. — Confirmed by the Consumentenbond and IamExpat. source
- confirmed Thuisbezorgd is stopping misleading discounts. — The Consumentenbond says that Thuisbezorgd is stopping misleading discounts. source
- confirmed Millions of existing customers will receive vouchers worth €5 to €30. — Mentioned in both sources used. source
- confirmed It is not known exactly which customers will receive a voucher or when each voucher will be sent. — IamExpat says these details are not included in the press release. source
Editor's note
The agreements, the adjusted price display and the vouchers have been confirmed by the Consumentenbond and an independent second source. It remains uncertain exactly which customers will receive a voucher, when it will be sent and how the platforms will technically display the new information.Sources
More on this in Dutch media
- de Volkskrant — „maaltijdbezorging thuisbezorgd”
- NU.nl — „maaltijdbezorging thuisbezorgd”
- De Telegraaf — „maaltijdbezorging thuisbezorgd”