Enexis outage prevents meter readings from being transmitted
Customers may temporarily miss up-to-date consumption data in apps and energy-monitoring tools.
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An outage at grid operator Enexis means meter readings are temporarily not being sent to energy suppliers. As a result, customers may miss up-to-date consumption data in apps and energy-monitoring tools.
Enexis confirms that the problem concerns the transmission of data from smart meters. The outage does not automatically mean that the meter itself is faulty or that the supply of electricity and gas has been interrupted.
For customers, the main impact may be a temporary loss of information. An energy supplier may therefore be unable to show the current reading in its app or in an energy-monitoring tool. An interim check of consumption or energy fed back into the grid may also be unavailable.
The grid operator distinguishes between reading the meter and the physical measurement. According to Enexis, the display, the meter reading and the recording of energy fed back into the grid can continue to function normally, even when the data is not available remotely.
An interrupted data flow can nevertheless affect parties that depend on up-to-date meter readings, such as energy suppliers, metering companies and services that visualise consumption. The outage in itself does not mean that a final bill is incorrect; the recorded readings and the subsequent data transfer would have to be checked for that.
According to the available information, customers do not need to interfere with the meter themselves. Anyone who needs a current reading may, under the supplier’s terms, be able to submit it themselves when requested. The precise recovery time was not known on Monday evening.
The outage illustrates how dependent energy services are on digital data chains linking the meter, grid operator and supplier. For households, the immediate inconvenience is mainly reduced insight; for market participants, the continuity of reliable meter data is important for billing and service provision.
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The primary source confirms that meter readings are temporarily not being transmitted and the consequences this has for apps and energy-monitoring tools. The text makes no statement about the recovery time or the accuracy of final bills.
- confirmed Enexis is temporarily not sending meter readings to energy suppliers. — Reported by Omroep Brabant and Enexis. source
- confirmed As a result, customers may miss up-to-date data in apps and energy-monitoring tools. — Stated on Enexis’s outage page. source
- confirmed The physical supply of energy has not automatically been interrupted. — The source describes a reading problem, not a power or gas outage. source
Editor's note
The outage and the lack of up-to-date data have been confirmed. The recovery time and any consequences for final bills were not yet known.Sources
More on this in Dutch media
- de Volkskrant — „enexis slimme meter”
- NOS — „enexis slimme meter”
- Het Parool — „enexis slimme meter”