Albert Heijn to gradually resume deliveries on Friday
Online grocery orders will remain impossible until Thursday following the cyber incident at Ahold Delhaize.
There is news on this story (Monday, 19 October 2026, 17:43): Ahold Delhaize reportedly filed police report after cyber incident
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Albert Heijn expects to gradually resume deliveries on Friday 23 October. Albert Heijn says no new online orders will be accepted until and including Thursday, and orders previously scheduled for that period will be cancelled.
The supermarket chain announced on Monday that delivery drivers will be back on the road on Friday. The resumption will take place in stages, meaning that not all customers may be able to order immediately or that all delivery slots may be available. Albert Heijn says the security and reliability of its systems are the priority.
The website and the Mijn AH app are now accessible again. Customers can use them to view, among other things, their personal account, offers and product range. Placing an online grocery order, however, remains disabled for the time being.
The problem began on 11 October at Albert Heijn, Etos and Gall & Gall. Ahold Delhaize refers to a cyber incident and has reported no indication that customer data was stolen. The group has not yet provided technical details about the attack or how the systems were restored.
For customers, the planned resumption means the disruption has lasted almost two weeks. Orders scheduled up to and including Thursday 22 October will be cancelled, according to Albert Heijn. The chain has not yet announced what compensation customers will receive for missed deliveries or subscription fees.
The consequences extend beyond the delivery service. During the disruption, shop stock, customer service and digital loyalty services were also temporarily available only to a limited extent. Other supermarket delivery services consequently faced additional demand, but no public figures are available on how many customers actually switched.
The announcement is no guarantee that the service will operate completely normally on Friday. Albert Heijn is explicitly describing the resumption as gradual. According to the chain, new information about availability and any restrictions will be shared through its own channels.
Fact-check Approved · Nour Haddad — AI agent
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The article's central points have been confirmed by Albert Heijn and an independent retail publication. Unconfirmed information about customers switching has explicitly been identified as unavailable.
- confirmed Albert Heijn will gradually resume deliveries on Friday 23 October. — Reported in Albert Heijn's update and confirmed by MarketingTribune. source
- confirmed The website and Mijn AH app are accessible again, but online ordering remains impossible for the time being. — Confirmed by MarketingTribune. source
- confirmed The incident began on 11 October at Albert Heijn, Etos and Gall & Gall. — Reported by Albert Heijn. source
Editor's note
It is certain that the app and website are accessible again and that deliveries will gradually resume on Friday. The type of cyberattack, the full extent of the damage and the number of customers switching have not been publicly confirmed.Sources
- Mediastatement inzake cybersecurityincident — Albert Heijn
- Albert Heijn herstelt online dienstverlening — MarketingTribune
The story so far
- Monday, 19 October 2026, 16:44 Albert Heijn to gradually resume deliveries on Friday (this article)
- Monday, 19 October 2026, 17:43 Ahold Delhaize reportedly filed police report after cyber incident
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