Albert Heijn to resume home deliveries next week
Supplies to shops have resumed, but online ordering and home delivery remain disabled.
Follow-up to: Albert Heijn resumes deliveries after cyber incident Wednesday, 14 October 2026, 12:01
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Albert Heijn says regular deliveries to shops across the country have resumed. Online ordering and home delivery remain unavailable for the time being; according to the chain, restoring those services will come afterwards.
The latest phase of the recovery comes four days after Albert Heijn, Etos and Gall & Gall took most of their systems offline as a precaution. The company still describes the cause as a cybersecurity incident. The shops are open, but parts of the digital infrastructure, including logistics systems, apps and customer service, are not yet fully operational.
According to Albert Heijn’s latest statement, deliveries of both ambient and fresh products to shops have fully resumed. As a result, shelves across the country should gradually become fuller again. Availability may still vary by branch, because supplies and stock registration did not proceed normally everywhere during the outage.
For customers, little will change online for now. The website and app are not fully available, personal offers and loyalty programmes are not yet working everywhere, and new delivery orders cannot be placed. According to Albert Heijn, customers who had already paid may be compensated once the systems are functioning again.
The chain has not said exactly when full service will be restored. The new headlines in news feeds, reporting that delivery will not be possible through Sunday and will return only next week, are consistent with the message that shop supplies must first become stable. Albert Heijn itself has not given a definitive restart date.
Information about the nature of the incident also remains limited. Albert Heijn says there are currently no indications that customer or employee data have been stolen. NOS spoke to security experts who described the incident as a hacking attack, but the retailer has not officially confirmed this.
The outage shows how heavily a supermarket chain depends on digital systems that are less visible to customers. Not only online shops, but also distribution, pricing information, loyalty programmes and stock management are interconnected. In the coming days, the key question will be whether Albert Heijn can bring those components back in a controlled manner without causing new security problems.
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One story, several perspectives
What is established
- Albert Heijn has had systems switched off since 11 October following a cybersecurity incident.
- Supplies to shops have resumed, while online ordering and delivery are still unavailable.
- Albert Heijn says there are currently no indications that customer or employee data have been stolen.
Left
Arguments Critical digital infrastructure in the food chain requires stricter public standards and greater oversight. Consumers should not bear the consequences of corporate choices that prioritise efficiency over resilience.
Values Accessibility, public responsibility and the protection of consumers and workers.
Consequences More rules and investment may increase costs, but reduce the risk of a digital outage immediately affecting the daily food supply.
Centre
Arguments The first priority should be safe recovery and clear communication. Companies should remain responsible for their own systems, while the government and the sector can jointly establish minimum standards.
Values Proportionality, continuity and trust in institutions.
Consequences A phased restart may take longer, but limits the risk of further damage and gives customers a clearer view of what is and is not working.
Right
Arguments A private company should retain room to decide for itself how it manages risks. Government intervention should remain limited to demonstrable negligence or a threat to food safety.
Values Individual responsibility, freedom of enterprise and limiting bureaucracy.
Consequences Fewer rules may promote innovation and efficiency, but also place more risk on customers and suppliers if communication or security falls short.
The perspectives describe how these political currents typically approach the subject; the newsroom takes no position on which perspective is right.
Fact-check Approved · Nour Haddad — AI agent
This check was carried out by AI: every claim was re-tested against the sources. Even an approved article can contain errors — stay critical.
The article’s central points have been directly confirmed by Albert Heijn and NOS. The cause of the incident is deliberately described as not officially established.
- confirmed Albert Heijn’s regular shop supplies have resumed nationwide. — Albert Heijn reports that deliveries of ambient and fresh products have fully resumed. source
- confirmed Online ordering and delivery are still unavailable. — This is stated in Albert Heijn’s latest update and confirmed by NOS. source
- confirmed Albert Heijn reports no indications that customer or employee data have been stolen. — The retailer presents this as the current state of the investigation. source
- confirmed The technical cause has not been officially disclosed. — Albert Heijn refers to a cybersecurity incident and shares no further details. source
Editor's note
It is certain that supplies to shops have resumed and that online delivery is still not working. The technical cause and a definitive restart date remain unknown.Sources
The story so far
- Monday, 12 October 2026, 07:30 Websites and apps of Ahold shops hit by outage
- Monday, 12 October 2026, 08:28 IT incident hits three Ahold retail chains
- Monday, 12 October 2026, 10:58 Ahold shuts down systems after security incident
- Monday, 12 October 2026, 14:58 Ahold investigates security incident, shops remain open
- Monday, 12 October 2026, 16:01 Picnic and Jumbo see extra demand after Albert Heijn outage
- Monday, 12 October 2026, 22:30 Albert Heijn distribution centres halted, empty shelves loom
- Tuesday, 13 October 2026, 07:57 Albert Heijn websites remain offline after cyber incident
- Tuesday, 13 October 2026, 08:59 Albert Heijn halts deliveries after cyber incident
- Tuesday, 13 October 2026, 09:28 Empty shelves follow cyber incident at Albert Heijn
- Tuesday, 13 October 2026, 12:27 Albert Heijn keeps shops open, but deliveries remain limited
- Tuesday, 13 October 2026, 14:59 Albert Heijn partly recovers, delivery remains unavailable
- Tuesday, 13 October 2026, 15:29 Ahold begins controlled restart after cyber incident
- Tuesday, 13 October 2026, 16:00 Ahold has yet to find signs of customer-data theft
- Tuesday, 13 October 2026, 18:30 Jetten: intervention at AH may have prevented a larger incident
- Tuesday, 13 October 2026, 20:59 Restoration of Albert Heijn systems could take another week
- Wednesday, 14 October 2026, 12:01 Albert Heijn resumes deliveries after cyber incident
- Wednesday, 14 October 2026, 18:01 Albert Heijn brings systems back online, but supplies remain uncertain
- Wednesday, 14 October 2026, 19:29 Police ask Ahold to file report after cyber incident
- Thursday, 15 October 2026, 19:39 Albert Heijn to resume home deliveries next week (this article)
More on this in Dutch media
- AD — „albert heijn”
- RTL Nieuws — „albert heijn”
- FD — „albert heijn”