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Ahold investigates security incident, shops remain open

Websites, deliveries and loyalty schemes for Albert Heijn, Etos and Gall & Gall are temporarily unavailable.

There is news on this story (Monday, 12 October 2026, 16:01): Picnic and Jumbo see extra demand after Albert Heijn outage

Follow-up to: Ahold shuts down systems after security incident Monday, 12 October 2026, 10:58

Ahold Delhaize confirmed on Monday that it is investigating a security incident in its network. Albert Heijn, Etos and Gall & Gall are keeping their shops open, but have taken various systems offline as a precaution.

The disruption began on Sunday afternoon, according to Albert Heijn. The websites, apps and customer services of the three chains are temporarily unavailable. The logistics systems have also been shut down, meaning groceries ordered online will not be delivered for the time being. The group has not said when the services will return.

The tills and the nationwide Bonus offers in this week’s leaflet are working in the shops, according to Albert Heijn. Electronic shelf labels may, however, still show promotional prices from the previous week. As a result, the price charged at the till may be higher than the price on the label.

Personal discounts are also temporarily unavailable. This includes the Mijn Bonus Box, saving and redeeming Koopzegels and Air Miles, and other offers linked to the app or to a personal Bonuskaart. Albert Heijn is asking customers to keep their receipts and says it wants to compensate them later for missed personal discounts.

In a separate statement, Ahold Delhaize called the event a security problem within the network. The group says it is taking measures to assess and contain the problem. According to Ahold, the group is taking systems offline to protect the digital environment as a precaution.

The company has not disclosed the cause of the incident. Nor is it clear whether any data were accessed or taken. The statement says only that protecting the data of customers, employees and partners is the priority. A conclusion about the nature or scale of the incident is therefore not yet possible.

The consequences are visible at three major retail chains belonging to the same group, but physical sales are continuing. For customers, this currently mainly means less convenience and uncertainty about prices and discounts. For Ahold Delhaize, the incident is also a test of how quickly digital services and logistics can be restored safely without taking new risks.

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