IT incident hits three Ahold retail chains
Etos and Gall & Gall also affected; online orders will not be delivered.
Follow-up to: Websites and apps of Ahold shops hit by outage Monday, 12 October 2026, 07:30
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The IT incident at Albert Heijn is also affecting Etos and Gall & Gall. Websites, apps and customer services are temporarily unavailable, while physical shops remain open.
Albert Heijn, Etos and Gall & Gall have been dealing with an IT incident since Sunday evening. According to a report by ANP, several systems were switched off as a precaution. As a result, the websites and apps of the three retail chains are temporarily inaccessible, and customers cannot use customer services.
For Albert Heijn, the disruption also means that groceries ordered online will not be delivered. The physical shops will remain open, according to ANP. It has not been reported whether all shops are experiencing the same consequences. Nor is it known when the digital services will resume.
The spread to three brands is relevant because Albert Heijn, Etos and Gall & Gall are part of the same parent company, Ahold Delhaize. The disruption therefore does not appear to be limited to a single website or app. That in itself says nothing about the cause or whether customer data have been accessed.
Little is yet known about the nature of the incident. According to reports, Albert Heijn refers to an IT incident but has not given a technical cause. Nor has any public confirmation been found that there was a data breach or that payment details were stolen. Such conclusions therefore cannot be drawn from the information currently available.
For customers expecting a delivery, the main point is that new and existing online orders may not be fulfilled as scheduled. The chains have not yet given a public timetable for restoration. The situation may therefore change during the course of the day.
At the same time, the incident shows how closely different retail brands are digitally connected. A disruption in shared systems can affect not only ordering, but also apps, customer services and other digital customer contacts. As long as Ahold provides no further technical explanation, it remains unclear exactly which part of the infrastructure has been switched off.
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The operational consequences have been confirmed by ANP and a second public report. The article makes no unsubstantiated claims about the cause, data security or recovery timetable.
- confirmed Albert Heijn, Etos and Gall & Gall are dealing with an IT incident. — ANP reports the incident at all three chains. source
- confirmed Websites, apps and customer services are temporarily unavailable. — This is reported in the ANP report; the second source confirms that websites and apps are inaccessible. source
- confirmed Groceries ordered online will not be delivered, while physical shops remain open. — ANP explicitly mentions both consequences. source
- confirmed The three chains are part of Ahold Delhaize. — This is stated in the ANP report and on Etos's brand page. source
Editor's note
It is certain that three Ahold retail chains are experiencing digital disruptions and that Albert Heijn is not delivering online orders. The technical cause, duration, scale and consequences for data are unknown.Sources
- Albert Heijn kampt met 'IT-incident', app en website uit de lucht — ANP via Zeelandnet
- Storing op websites en apps van Albert Heijn, Etos en Gall & Gall — Nieuwskoerier, op basis van NU.nl
- Onze merken — Etos
The story so far
- Monday, 12 October 2026, 07:30 Websites and apps of Ahold shops hit by outage
- Monday, 12 October 2026, 08:28 IT incident hits three Ahold retail chains (this article)