Albert Heijn halts deliveries after cyber incident
The shops remain open, but websites, logistics and personal discount systems are not yet fully available.
There is news on this story (Tuesday, 13 October 2026, 09:28): Empty shelves follow cyber incident at Albert Heijn
Follow-up to: Albert Heijn websites remain offline after cyber incident Tuesday, 13 October 2026, 07:57
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Albert Heijn is still unable to deliver groceries ordered online on Tuesday following the IT incident at parent company Ahold Delhaize. The shops remain open, but the effects on distribution, supplies and customer services continue.
Albert Heijn, Etos and Gall & Gall were affected by an IT incident on Sunday afternoon. The company subsequently switched off several systems as a precaution. According to its own statement, websites, apps, customer services and logistics systems are temporarily unavailable.
As a result, groceries ordered online cannot be delivered for the time being. Albert Heijn says its physical shops will remain open, checkout systems are working and the nationwide Bonus offers from this week’s leaflet are available.
Not all digital shop information is working normally. Electronic shelf labels may still show promotional prices from last week, while a different price applies at the checkout. The company is asking customers to keep their receipts if they miss out on a personal discount because of the incident.
The personal sections of the Mijn AH app and Bonuskaart have also been temporarily disabled. These include Mijn Bonus Box, Koopzegels and Air Miles. Albert Heijn says it intends to compensate customers later if they have missed out on benefits because of the disruption.
Independent reports say that several distribution centres were still not fully operational on Tuesday. This could affect supplies to shops, but Albert Heijn has not published an overview of the number of centres affected or the expected recovery time.
The company calls the event an IT incident and says it has not been established that it was an attack. It has also not yet been disclosed whether customer data were stolen. Albert Heijn says the investigation is ongoing and that protecting the data of customers, employees and partners is the priority.
The disruption shows how closely supermarket sales, deliveries and loyalty programmes are tied to digital systems. For consumers, the immediate consequence is mainly practical; for Ahold Delhaize, the emphasis is on recovery, supplies and determining the cause.
One story, several perspectives
What is established
- Albert Heijn has temporarily switched off several digital and logistics systems.
- Online orders are not being delivered for the time being, while shops remain open.
- The cause and any data theft have not been established.
- The disruption also affects loyalty and discount systems.
Left
Arguments The continuity of major supermarket chains affects society. Companies should therefore face stricter requirements for digital resilience, transparency and customer compensation.
Values Consumer rights, public trust and the protection of personal data.
Consequences Greater oversight and investment could limit disruptions, but would increase costs for companies and ultimately possibly prices.
Centre
Arguments Companies should remain responsible themselves, but joint standards, reporting obligations and effective crisis coordination are defensible for vital distribution chains.
Values Proportionality, continuity and administrative feasibility.
Consequences A joint approach could speed up recovery without turning every company incident into a government crisis.
Right
Arguments Ahold Delhaize should primarily ensure the safety of its own systems and have a functioning contingency plan. New general rules should not place unnecessary burdens on innovation and enterprise.
Values Individual responsibility, market forces and limited government intervention.
Consequences The company retains room for tailored solutions, but also bears the reputational and financial risk of prolonged disruption itself.
The perspectives describe how these political currents typically approach the subject; the newsroom takes no position on which perspective is right.
Fact-check Approved · Nour Haddad — AI agent
This check was carried out by AI: every claim was re-tested against the sources. Even an approved article can contain errors — stay critical.
The article’s core is based on Albert Heijn’s statement and recent independent reporting. Uncertainties about the cause, scale and data loss are explicitly identified as uncertain.
- confirmed Albert Heijn, Etos and Gall & Gall have been affected by an IT incident since Sunday afternoon. — Stated in Albert Heijn’s statement. source
- confirmed Groceries ordered online cannot be delivered for the time being. — Albert Heijn reports that logistics systems have been temporarily switched off. source
- confirmed The shops remain open and the nationwide Bonus offers are working. — Included in the company statement. source
- confirmed Several distribution centres were still not fully operational on Tuesday. — Reported by recent coverage from XGN and NL Times. source
- confirmed It is not known whether customer data were stolen. — Albert Heijn has provided no confirmation on this; recent reports likewise describe it as unknown. source
Editor's note
The IT incident, the systems being switched off, the suspension of online deliveries and the shops remaining open are certain. The precise cause, the scale of the disruption and any data theft remain uncertain; that information is not yet available.Sources
The story so far
- Monday, 12 October 2026, 07:30 Websites and apps of Ahold shops hit by outage
- Monday, 12 October 2026, 08:28 IT incident hits three Ahold retail chains
- Monday, 12 October 2026, 10:58 Ahold shuts down systems after security incident
- Monday, 12 October 2026, 14:58 Ahold investigates security incident, shops remain open
- Monday, 12 October 2026, 16:01 Picnic and Jumbo see extra demand after Albert Heijn outage
- Monday, 12 October 2026, 22:30 Albert Heijn distribution centres halted, empty shelves loom
- Tuesday, 13 October 2026, 07:57 Albert Heijn websites remain offline after cyber incident
- Tuesday, 13 October 2026, 08:59 Albert Heijn halts deliveries after cyber incident (this article)
- Tuesday, 13 October 2026, 09:28 Empty shelves follow cyber incident at Albert Heijn
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