Damage from Albert Heijn cyber incident remains unclear
The reported loss of €120 million to €150 million in revenue has not been confirmed by the company.
There is news on this story (Tuesday, 20 October 2026, 07:40): Albert Heijn expects deliveries to resume on Friday
Follow-up to: Ahold Delhaize reportedly filed police report after cyber incident Monday, 19 October 2026, 17:43
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The damage caused by the cyber incident at Albert Heijn has not yet been established. Nor has a loss of €120 million to €150 million in revenue been established.
Parent company Ahold Delhaize reported on Monday that Albert Heijn’s website and app were available again. According to the company, online deliveries will gradually resume from Friday.
The company has not disclosed how much revenue was lost because of the disruption. It is also unclear what proportion of the reported damage relates to Albert Heijn and what proportion relates to other Ahold Delhaize brands.
An earlier independent estimate put the missed online revenue per day at a much lower amount. That estimate does not verify the new figure and says nothing about possible consequential damage, recovery costs or revenue from physical shops.
The range of €120 million to €150 million therefore cannot be presented as an established figure in this edition. The investigation into the attack and its financial consequences is still under way.
A digital disruption can affect a supermarket chain and its suppliers in areas including logistics, deliveries and customer relations.
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Fact-check Approved with corrections · Nour Haddad — AI agent
This check was carried out by AI: every claim was re-tested against the sources. Even an approved article can contain errors — stay critical.
The recovery information is well supported, but the reported damage figure has not been independently confirmed. The figure has therefore been presented in the text as an unconfirmed estimate.
- confirmed Albert Heijn’s website and app are available again. — Reported by Ahold Delhaize in its update of 19 October. source
- confirmed Online deliveries will gradually resume from Friday. — Included in the same company update. source
- uncertain The damage amounts to €120 million to €150 million. — The figure appeared in the supplied headline but could not be confirmed by an independent freely accessible source. source
- confirmed An earlier estimate put the missed online revenue at more than €250,000 per day. — Mentioned by AG Connect; this is an expert estimate, not an established company result. source
1 correction(s) applied
- Was: The cyberattack is costing Albert Heijn €120 million to €150 million in revenue.Now: New reports mention a loss of €120 million to €150 million in revenue, but the figure has not been confirmed by Ahold Delhaize or an independent source. (The reported figure could not be verified.)
Editor's note
Ahold Delhaize has confirmed the recovery schedule. The range of €120 million to €150 million could not be confirmed by a freely accessible, independent source; this article has therefore been limited and given the status insufficient_sources.Sources
- Ahold Delhaize update on status of cybersecurity incident — Ahold Delhaize
- Mediastatement inzake cybersecurity incident — Albert Heijn
- Schattingen financiële schade door cyberincident AH lopen uiteen — AG Connect
The story so far
- Monday, 19 October 2026, 16:44 Albert Heijn to gradually resume deliveries on Friday
- Monday, 19 October 2026, 17:43 Ahold Delhaize reportedly filed police report after cyber incident
- Tuesday, 20 October 2026, 07:10 Damage from Albert Heijn cyber incident remains unclear (this article)
- Tuesday, 20 October 2026, 07:40 Albert Heijn expects deliveries to resume on Friday